Refund & Returns Policy

Our Policy on Refunds

Because all Noor Sprouts products are digital downloads, all sales are generally final. Once a PDF has been downloaded, it cannot be "returned" in the traditional sense. We hope you understand.

When We Can Help

That said, we want every family to have a positive experience. We will work with you in these situations:

• Missing or broken download: If your file won't open or appears corrupted, contact us and we'll send a replacement immediately
• Duplicate charge: If you were accidentally charged twice for the same resource, we'll refund the duplicate
• Wrong product: If you received a different resource than what you ordered, we'll make it right
• Technical issues: If a technical problem on our end prevented you from accessing your purchase, we'll resolve it or issue a refund

How to Request Help

To report an issue with your purchase:

• Visit our contact page and select "Order / Download Issue"
• Include your order number and a description of the problem
• We aim to respond within 24-48 hours

Consumer Rights

Nothing in this policy affects your statutory rights as a consumer. If you believe you have a valid claim under consumer protection laws in your jurisdiction, please contact us and we'll work with you to find a fair resolution.

Memberships

If you have a membership subscription, you can cancel at any time from your account settings. Cancellation takes effect at the end of your current billing period. We do not offer partial refunds for unused membership time.

Contact Us

If you have questions about this policy or need assistance with a purchase, please reach out through our contact page. We're here to help.